Xyna International School

” **Don’t take your English test here.** I had a terrible experience with my IELTS results. I received a very low score of **5.5** in both Writing and Speaking, even though I scored **7.5** on my previous IELTS exam two years earlier. Since then, I have lived in Canada for three years, studied in English, and worked in English every day. My English has improved significantly, so I was expecting a score around **8.0 or 8.5**, or at the very least to maintain my previous **7.5**. Receiving a 5.5 simply made no sense. The Speaking examiner was extremely rushed and kept interrupting me after only one or two sentences, giving me very little opportunity to fully answer the questions. It was completely different from the two previous IELTS Speaking tests I had taken, where I was given enough time to demonstrate my English ability. I submitted a formal complaint. After waiting three months and sending several follow-up emails, I never received a response. When I contacted the British Council, they told me the examiner was free to interrupt candidates and that there was nothing they could do. To prove to myself that the results were not an accurate reflection of my English ability, I took another English proficiency test at a different test centre. The result? I achieved **CEFR Level C2** with an overall score of **8.5**, including **8.5 in every band**. That outcome confirmed what I already knew: the scores I received from XYNA International School were completely inconsistent and ridiculous with my actual level of English. This experience was incredibly disappointing. Not only was it a waste of my money, but I also felt that my concerns were completely ignored. Based on my experience, I would not recommend taking your English test at XYNA International School. “

” About two weeks ago, I requested a refund for a test that I have not yet taken and that is scheduled for August. I received a confirmation message stating that I would receive my refund within 7 to 11 business days. However, I still have not received any updates!!!! I have tried following up several times without any response. I have also tried calling, but it is extremely difficult to get someone on the phone. I have sent emails as well, but I have not received any replies. The only response I received was a message on WhatsApp confirming that my refund would be processed. To this day, I still have not seen the money credited back to my account. “

” I booked an IELTS test a few days ago for next week, but today I had a very disappointing experience. A staff member called me (around 1:15 PM, the call lasted 53 seconds) and spoke in an extremely rude and aggressive tone. He told me I couldn’t take the test on my scheduled date and that it had to be changed. When I asked for the new time, he said he would email me, again in a very dismissive way. I then checked my email and saw that he had already rescheduled my test to a different day and time without even confirming if it worked for me. This level of unprofessionalism is unacceptable. At the very least, I should have been consulted before any changes were made. If someone is unhappy in their role, it should not be taken out on customers. Very frustrating experience. “

” ⭐☆☆☆☆ (0/5 if it were possible) Very disappointing experience with Xyna International School IELTS test centre. I had booked my IELTS test intending to take General Training, but when I arrived at the test centre I was told my registration was showing Academic instead. I raised this issue with the staff immediately upon arrival and politely asked if the module could be changed or if I could transfer the test to the correct one. Instead of trying to help or offering any reasonable solution, the staff were extremely rude and unprofessional. My concern was not taken seriously and I felt pressured to proceed with the exam even though I clearly explained that it was not the module I needed. A situation like this should be handled with understanding and professionalism. Booking mistakes can happen, and test centres should at least try to assist candidates or guide them properly. Unfortunately, the attitude of the staff made the experience even worse. For an international testing centre handling important exams like IELTS, the level of customer service I experienced was very disappointing. I hope management looks into this and improves how candidates are treated in the future. “

” One of the worst experiences of my life ever. Completely disappointing, stressful, and unacceptable. I paid extra $200 in total for my IELTS result, and after all that, I was told “it’s not our responsibility.” No email, no WhatsApp, no text, no call—zero communication about my TRF. When I visited the Xyna (British Council) office, the staff was rude, careless, and completely unwilling to listen. They showed no concern for students’ urgency or time. Here’s the real problem: students from far locations are being unnecessarily punished. My exam center was Kitchener, near my place, but my TRF pickup was in Vaughan, 7–8 hours of travel away! This wasted my time, money, and energy for no reason. Why is the TRF not uploaded to the student login on the website, where students already have access? This would make the process easy, fair, and efficient, but instead, students are forced to travel long distances for no reason at all. Being told “it’s not our responsibility” after spending $200 and going through all this is beyond frustrating—it’s completely disrespectful. I strongly advise everyone: do NOT go to this center if you value your time, money, and peace of mind. This is poor service at its worst. “